Part III - Pilot
(no, not this kind)
Implementing any technology project can be challenging in that technology itself changes so quickly and your employees may have different expectations with the solution. A pilot phase is very effective to "test" the solution and confirm all expectations are met.
1. Once your vendor has been identified, you can request a pilot or trial solution be put into place for limited use to test results.
2. Establish a set of metrics that will be used to validate your ROI and overall effectiveness of your goals.
3. After the pilot solution is implemented, be sure to measure the effectiveness and verify that the problems in phase I are being solved.